Help & FAQ

Help & FAQ

The Excl.us is a comprehensive platform that allows you to launch your own social network based on premium content. It enables your users to post premium content, which can only be unlocked by other viewers through the purchase of a monthly subscription. Additionally, creators can earn extra money from tips and paid posts, in addition to the regular subscription-based content.

The experience is powered by a clean, easy-to-use, mobile-first design, with themes, RTL support (right-to-left languages), and localization capabilities. It allows creators to sell their premium content via monthly subscriptions, offers, bundles, tips, and pay-to-unlock posts.

Posting Content  

To start posting content and earning money, you will need to create and verify your account. After that, you will be able to create posts by accessing the "Create Post" page, where you can upload any type of media you wish by either dragging and dropping your files into the text area or by clicking on the file icon below the text area.

Subscriptions  

Once your account is set up, you will be able to purchase user subscriptions, send tips, and unlock posts with your PayPal account or credit/debit card via Stripe. Once you have a valid subscription to a user, you will also be able to chat with them via live messenger. Subscriptions can be canceled at any time.

Taxes and Fees  

Taxes and fees are specified according to the rules and policies of the Contract Between Fan and Creator.

Withdrawals

Creators can request withdrawals in accordance with the rules and policies of the Contract Between Fan and Creator and the Referral Policy. Withdrawals are available via PayPal and Stripe, and transfers are manually processed by the administrator, following a two-step verification process.

Reporting a User or a Post 

To report a user or their content, you can go to the user’s profile or post, click on the three dots icon, and select “Report.” Our admins will review and take the necessary actions. You can also block a specific user from viewing your profile or messaging you again.

Questions?  

If you have any questions, feel free to send us a message at support@excl.us